Delete Account

Request account and data deletion

We respect your right to control your personal data. This page explains how to request deletion of your Tovo Hub account and associated information.

Before You Request Deletion

Account deletion is permanent and cannot be undone. All your data including load history, settlements, messages, and profile information will be permanently removed. Please make sure you have downloaded any records you need before requesting deletion.

What Gets Deleted

When you request account deletion, the following data will be permanently removed:

Your user profile and personal information (name, email, phone)
Load assignment history and delivery records
Settlement and payment history
Messages and communications
Uploaded documents, receipts, and photos
App preferences and settings
Biometric authentication data (stored locally on your device)

Data Retention

Some information may be retained for legal, regulatory, or legitimate business purposes even after account deletion:

Financial records required for tax and accounting compliance (typically 7 years)
Information necessary to resolve disputes or enforce agreements
Data required by law enforcement or legal proceedings
Anonymized or aggregated data that cannot identify you

Deletion Timeline

Submit Request

Send your deletion request via email with your account details.

Verification (1-2 business days)

We verify your identity to protect against unauthorized deletion requests.

Processing (up to 30 days)

Your account and data will be permanently deleted from our systems.

Confirmation

You'll receive email confirmation once deletion is complete.

How to Request Deletion

To request deletion of your account and data, please send an email to our support team:

Send email to:

info@hakint.com

Include in your email:

Subject line: “Account Deletion Request - Tovo Hub”
Your registered email address
Your full name as it appears in your profile

Request Account Deletion

Questions?

If you have questions about the deletion process or need assistance, please contact us at info@hakint.com. We're here to help.

You can also review our Privacy Policy for more information about how we handle your data.