Support

Double-check that you're using the email address your fleet administrator invited. Passwords are case-sensitive. If you forgot your password, tap Forgot Password? on the login screen and we'll email you a reset link.

If the reset email doesn't arrive within a few minutes, check your spam folder. Still nothing? Email us and include the address you're trying to sign in with.

This usually means your sign-in session expired after a long idle gap. Force-close the app and reopen it — recent app versions silently refresh your session in the background and route you to the login screen automatically when a true expiry happens.

If you're running an old version, update from the App Store or Google Play.

Location powers load tracking, geofenced “arrived at pickup/delivery” confirmations, and accurate IFTA mileage. The app collects location in the background only while a load is active — never when you're off-duty between loads.

You can turn it off at any time:

• • iOS: Settings → Privacy & Security → Location Services → Tovo Hub
• • Android: Settings → Apps → Tovo Hub → Permissions → Location

With location off, the app still works — you'll just need to confirm arrivals manually and your fleet won't see your real-time position between screens.

First, check that notifications are enabled at the system level:

• • iOS: Settings → Notifications → Tovo Hub → Allow Notifications
• • Android: Settings → Apps → Tovo Hub → Notifications

Inside the app, go to Settings → Notifications to see the current permission state. If it shows “Disabled” or “Not requested,” tap Open Settings to turn it on. iOS only allows the in-app prompt once per install, so after a denial the system Settings is the only way back.

If notifications are on but you still don't see them, sign out and back in once — this re-registers your device with our push service.

The app is designed for long-haul service gaps. Notes, photos, expense entries, fuel logs, and arrival confirmations queue locally and sync the moment you're back on signal. If you see a pending-sync badge for more than a few minutes after returning to coverage:

• • Open Settings → Sync Queue to see what's waiting
• • Tap Drain Now to retry immediately
• • If a single op is stuck failing, the queue will show the error so you can decide whether to clear it

If the queue stays stuck, email us with a screenshot of the Sync Queue screen.

Sign in and go to Settings → Data & Privacy. From there you can download a copy of your personal data or request account deletion.

Without signing in, visit https://tovohub.com/delete-account to submit a deletion request, or email us from the address on file.

Profile data is deleted within 30 days. Operational records that federal regulations require us to retain — Hours of Service (6 months under FMCSA §395.8) and IFTA fuel records (4 years) — are kept for the legally required period and then deleted. See the Privacy Policy for the full retention breakdown.

Load assignments, settlement records, and pay structure are managed by your fleet or employer, not by us. Contact your dispatcher or back-office team first — they can fix data in their console and you'll see the change as soon as the app refreshes.

If your dispatcher confirms the data is right on their end but the app is showing something different, that's a sync bug — email us and we'll investigate.